Systems shipped.
Quietly running.
A selection of automation, agent, and application work. Most of it under NDA, summarized here with client permission. Real numbers, real systems, in production today.
Atlas Triage
Inbound support email routed and resolved by an LLM ensemble.
Replaced a 4-person triage rotation with an agent pipeline that classifies, drafts, and either auto-resolves or routes incoming support email. Resolution time dropped from 9h median to 22min.
Northwind Outreach Agent
Researches accounts, drafts outreach, schedules itself politely.
An autonomous SDR-assist agent that ingests target lists, researches each account, drafts personalized first-touch outreach, and follows up on a configurable cadence, with hard guardrails on volume and tone.
Vellum Portal
Client portal with embedded LLM-assisted document intake.
Replaced a Dropbox-and-email document workflow with a branded client portal. Intake forms generate draft documents, route for review, and notify counsel, all in a single, audit-logged workflow.
Beacon Sync
Real-time sync between Shopify, Klaviyo, NetSuite, and a warehouse.
Replaced a fragile Zapier mesh with a typed event bus and bidirectional connectors. Inventory and order state are now consistent across systems within seconds, not hours.
Orbit Knowledge Agent
Internal Q&A grounded in 14 years of policy documents.
A RAG-backed knowledge agent that answers staff policy and procedure questions with citations. Built with strict hallucination guards and a human-review escalation path for edge cases.
Prairie Operations
Quote-to-cash collapsed from 11 days to 38 hours.
End-to-end automation across quoting, approvals, ERP entry, and customer comms. Includes an agent layer that flags anomalies in pricing and lead times before they reach the customer.
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